From Performance Measurement to Strategic Management Model: Balanced Scorecard
Keywords:Keywords, Performance Measurement, Strategic Management, Balanced Scorecard, Performance Management Systems, Performance Of Assets, Intangible Assets
AbstractAbstract: In Today’s competitive markets, one of the main conditions of the surviving of enterprises is the necessity to have effective performance management systems. Decisions must be taken by the management according to the performance of assets. In the transition from industrial society to information society, the presence of business structures have changed and the values of non-financial assets have increased in this period. So some systems have emerged based on intangible assets and to measure them instead of tangible assets and their measurements. With economic and technological development multi-dimensional evaluation in the business couldn’t be sufficient. Performance evaluation methods can be applied in business with an integrated approach by its accordance with business strategy, linking to reward system and cause effects link established between performance measures. Balanced scorecard is one of the commonly used in measurement methods. While it was used for the first time in 1992 as a performance measurement tool today it has been used as a strategic management model besides its conventional uses. BSC contains customer perspective, internal perspective and learning and growth perspective besides financial perspective. Learning and growth perspective is determinant of other perspectives. In order to achieve the objectives set out in the financial perspective in other dimensions that need to be accomplished, is emphasized. Establishing a causal link between performance measures and targets how to achieve specified goals with strategy maps are described.
Achterbergh, J. et al. (2003) Does The Balanced Scorecard Support Organizational Viability?, Kybernetes, 32 (9-10), p. 1387-1404.
Akal, Z. (2005) İşletmelerde Performans Ölçüm ve Denetimi Çok Yönlü Performans Göstergeleri, (6th edition), Ankara: Milli Prodüktivite Merkezi Yayınları No: 473.
Akman, G. et al. (2008) Strateji Odaklılık ve Firma Stratejilerinin Firma Performansına Etkisinin Analizi, İstanbul Ticaret Üniversitesi Fen Bilimleri Dergisi, 7 (13), p. 93-115.
Bititci, U. S. et al. (1997) International Journal of Operations & Production Management Emerald Article: Integrated Performance Measurement Systems: A Development Guide, International Journal of Operations & Production Management, 17 (5), p. 522-534.
Ensari, H. (2005) 21.yy. Okulları için Etkili bir stratejik Yönetim Aracı: Balanced Scorecard. (1th edition), İstanbul: Sistem Yayıncılık.
Garengo, P. (2009) A Performance Measurement System for SMEs Taking Part in Quality Award Programmes, Total Quality Management, Vol. 20, No: 1, p. 91–105.
Güner, M. F.; Memiş, M.Ü. (2007) Kurumsal Performans Değerlendirme Yöntemlerinin Gelişim Süreci:1850’lerden 2000’lere Bir İnceleme, Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 16 (2), p. 299-310.
Kaplan, R. S. ; Norton, D. P. (1992) The Balanced Scorecard -Measures That Drive Performance, Harvard Business Review, January-February, p. 71-79.
Kaplan, R.S. ; Norton, D.P. (1999) Balanced Scorecard: Şirket Stratejisini Eyleme Dönüştürmek, (Trans.. Serra Egeli), İstanbul: Sistem Yayıncılık.
Kaplan, R.S.; Norton, D.P. (2001) The Strategy Focused Organization, Boston: Harvard Business School Publishing Corporation.
Kaplan, R.S.; Norton D.P. (2008) The Execution Premium Linking Strategy To Operations For Competitive Advantage, Boston: Harvard Business Press .
Kaplan, R.S.; Norton D.P.(2006) Strateji Haritaları: Gayri Maddi Varlıkları Maddi Sonuçlara Dönüştürmek, (Trans. Şeyda Öztürk), (1th edition), İstanbul: Alfa Yayınları.
Lawrie, G. ; Cobbold, I. (2004) Third-Generation Balanced Scorecard: Evolution Of An Effective Strategic Control Tool, International Journal Of Productivity and Performance Management, 53(7), p.611-623.
Neely, A. (1999) The Performance Measurement Revolution: Why Now And What Next?, International Journal of Operations & Production Management, Vol. 19, No. 2, p.205-228.
Neely, A. et al. (2005) Performance Measurement System Design: A Literature Review and Research Agenda, International Journal of Operations & Production Management,25, 12, p. 1228-1263.
Pirtini, S. (2010) Pazarlamada Müşteri Odaklılık ve Balanced Scorecard, (1th edition), İstanbul: Beta Yayınları.
Santos, M. F. et al. (2007) Towards A Definition Of A Business Performance Measurement System International Journal of Operations & Production Management, Vol. 27, No. 8, p. 784-80.
Şimşek, M.; Nursoy M. (2002) Toplam Kalite Yönetiminde Performans Ölçme, İstanbul: Hayat Yayıncılık.
Speckbacher, G. et al. (2003) A Descriptive Analysis On The Implementation Of Balanced Scorecards in German-Speaking Countries, Management Accounting Research, No:14, p. 361-387.
Virtanen, T. (2009) Guidelines for Implementing Balanced Scorecard, QPR Software Plc.
Crabtree, A.D.; De Busk G. K. (2008) The Effects Of Adopting The Balanced Scorecard On Shareholder Return, Advances in Accounting, incorporating Advances in International Accounting, No:24, p. 8-15.
Niven, P.R. (2002) Balanced Scorecard Step-By-Step - Maximizing Performance and Maintaining Results. New York: John Wiley & Sons Inc.
Wilcox, M.; Bourne, M. (2003) Predicting Performance, Management Decision, Vol. 41, Iss: 8, p. 806-816.
How to Cite
Journal of Economic Development, Environment and People by Authors is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at http://ojs.spiruharet.ro/index.php/jedep/issue/archive.