EASE of USE, CONVENIENCE, TRUST, and INTENTION to USE MOBILE BANKING
DOI:
https://doi.org/10.26458/jedep.v11i3.753Keywords:
Ease of Use, Convenience, Trust, and Intention to UseAbstract
Abstract. Technological developments, especially in the banking world, can provide services to their customers, especially in terms of using digital banking services. Digital banking services have changed the way and method of banking operations. Customers and banks use digital banking as a technology-based service delivery channel to increase customer satisfaction. This study aims to apply the technology acceptance model (TAM) to investigate the intention to use mobile banking among millennials. The analytical technique used in this study uses SPSS version 24 software. The survey results indicate that ease of use, convenience, and trust have a significant positive effect on customer interest in using mobile banking.References
Aditya, Mahardika Widjana. 2010. Determinan Faktor Penerimaan Terhadap Internet Banking Pada Nasabah Bank Di Surabaya. Thesis Program Pasca Sajrana. Sekolah Tinggi Ilmu Ekonomi Surabaya. Diunduh dari ebook.library.perbanas.ac.id/7091_TESIS.pdf, diakses tanggal 20 Maret 2014.
Ajzen, I. 1988. Attitudes, Personality, and Behaviour. Chicago:Dorsey Press.
Arikunto, Suharsimi. 2009. Manajemen Penelitian. Jakarta: Rineka Cipta.
Citra, Sakharosa Dewi Fortuna. 2013. Pengaruh Faktor Individu, Organisasi, dan Sistem terhadap Penerimaan E-banking). Universitas Brawijaya: Malang
Davis, F. 1989. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly. Vol. 13 No. 3, pp 319 340. http://links.jstor.org/sici?sici=02767783%28198909%291 3%3A3%3C319%3APUPEOU%3E2.0.CO%3B2-E diakses tanggal 22 Maret 2014.
Ghozali, Imam. 2011. Aplikasi Analisis Multivariate dengan Program SPSS. Semarang: Badan Penerbit Universitas Diponegoro.
Handayani, Milda. dan Muhammad Richo Rianto. Pengaruh Financial Knowledge, Pendapatan dan Social influence terhadap Minat Menggunakan Aplikasi Pembayaran Digital pada Generasi Milenial Islam di Kota Bekasi. Jurnal Ilmiah Ekonomi Islam. 12 November 2021.
Koufaris, M. dan Hampton-Soca, W. 2004. The Development Of Initial Trust In An Online Company By New Customers. Information And Management
Lucas, H.C., Jr. 1999.Information Technology and the Productivity Paradox: Assessing the Value of Investing in IT. New York. Oxfrod: Oxford University Press.
Mayer, R.C., Davis, J. H., dan Schoorman, F. D., 1995. An Integratif Model of Organizational Trust, Academy of Management Review, 30 (3): 709-734.
Morgan, Robert M., dan Shelby D. Hunt, 1994, The Commitment- Trust Theory of Relationship Marketing, Journal of Marketing, Vol.58, July 1994, p. 20-38. Diunduh dari http://www.jstor.org/stable/1252308 diakses tanggal 22 Maret 2014.
Mukherjee, A. dan Nath, P. 2007. Role of electronic trust in online retailing: A re-examination of the commitment-trust theory. European Journal of Marketing, Vol.41, No. 9/10, hal. 1173-1202.
Panday, Rorim, Muhammad Fadhli Nursal,. 2021. The The Effect of Service Quality and Customer Satisfaction on Customer Loyalty. Jurnal Manajemen Strategi dan Aplikasi Bisnis.
Putu, Luh Rara A R. 2013. Aplikasi Model TAM Terhadap Pengguna Layanan Internet Banking Di Kota Denpasar. Diunduh dari www.pps.unud.ac.id/thesis/pdf_thesis/unud-886-110578205-tesis.pdf diakses tanggal 22 Maret 2014.
Purwo, Edy S dan Fereshti N. 2012. Pendekatan Technology Acceptance Model Untuk Menguji Persepsi Resiko Adopsi E-Banking. BENEFIT Jurnal Manajemen dan Bisnis Volume 16, Nomor 1, Juni 2012, hlm. 2333.
Rahmawaty, Anita. 2010. Pengaruh Trust Dalam Penggunaan Automated Teller Machine Berdasarkan Technology Acceptance Model (Studi Terhadap Nasabah Bank Syariah Mandiri Kudus). Empirik: Jurnal Penelitian Islam, STAIN Kudus Vol. 3, no.2, Juli-Desember 2010: Hal 33-56.
Reid, Michael dan Yair Levy. 2008. Integrating Trust and Computer Self Efficiacy with TAM : An Empirical Assesment of Customers Acceptance of Banking Information Systems (BIS) in Jamaica. Journal of Internet Banking and Commerce. December 2008. Vol. 12 No. 3
Sartika, Sari Ayu Tjini dan Zaki Baridwan, 2011. Pengaruh Kepercayaan, Persepsi Kegunaan, Persepsi Kemudahan, dan Persepsi Kenyamanan Terhadap Minat Penggunaan Sistem Internet Banking. Diunduh dari jimfeb.ub.ac.id/index.php/jimfeb/article/view/275 diakses tanggal 20 Maret 2014.
Sugiyono. 2009. Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Sri, Dewi Woelandari Pantjolo Giningroem, Resista Vikaliana, Novita Wahyu Setyawati.
Enhancing MSME's Marketing Performance Through Innovation Capability Mediated By Technology Capability and Value Based Selling. Journal Islamic Economics, Finance, and Banking Review (IEFBR).
Taylor, Shirley dan Todd, Peter A. 1995. Understanding Information Technology Usage: A Test of Competing Models. Information Systems Research. Vol. 6 No. 2: pp 144-175 Diunduh dari home.business.utah.edu /actme/7410/TaylorTodd.pdf diakses tanggal 21 Maret 2014.
Vankatesh, V dan Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science Vol. 46 No. 2: pp. 186-504.
Wang, YS., Wang, YM., Lin, HH., dan Tang, I. 2003. Determinants of User Acceptance of Internet Banking: An Empirical Study. International Journal of Service Industry Management. Vol. 14 (5), 501 519. Diunduh dari http://www.deepdyve.com/lp/emerald/determinants- ofuser-acceptance-of-internet-banking-an-empirical-study-IZwL0ImSs7/11 diakses tanggal 21 Maret 2014.
Wibowo, Arif. 2008. Kajian Tentang Perilaku Pengguna Sistem Informasi dengan Pendekatan Technology Acceptance Model (TAM). Diunduh dari peneliti.budiluhur.ac.id/wpcontent/uploads/2008/02/arif+wibowo.pdf, diakses tanggal 20 Maret 2014.
Downloads
Additional Files
Published
How to Cite
Issue
Section
License
Journal of Economic Development, Environment and People by Authors is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at http://ojs.spiruharet.ro/index.php/jedep/issue/archive.
